Shipping Policy

Introduction

Bütten is committed to providing an efficient delivery service, ensuring that products reach customers safely and on time.

Delivery Times

Delivery times vary by region. On average, transit times are 7 to 25 business days, subject to variation.

Shipping Cost

We deliver free of charge to all addresses in Brazil for our customers.

Order Tracking

Customers can track their orders using the tracking code provided via email. For more information about tracking, see the orders section of our online store.

Order Processing

The time required to process and ship orders is 1 to 3 business days from payment confirmation.

Possible Delays

It's important to note that in some cases, delivery delays may occur due to factors beyond our control, such as logistical or weather issues. If this occurs, customers will be notified of the situation and the measures taken to resolve the issue.

Be careful when filling in the data

In cases of incorrect address or absence of the recipient, the product cannot be delivered. In these situations, it will be necessary to purchase a new product, with Bütten exempt from liability.

Contact

For questions related to shipping, please contact us through our customer service channel available in our online store.

Customer service

Opening hours: Mon to Fri, 8am to 5pm.
Contact: +55 (48) 984515444
Email: support@buttenshop.com
Address: Av. President Nereu Ramos, 1055, Apt 602, Campinas, 88.101-410. São Jose -SC.
CNPJ: 60.756.423/0001-68