Introduction

We at Bütten are committed to your satisfaction. We want to ensure your shopping experience is the best possible.

Conditions for Exchange or Return

For an exchange or return to be accepted, the product must be in its original packaging, show no signs of use, and be accompanied by all accessories. Furthermore, the request must be made within 7 days of data collection, as required by law.

Deadlines

You can request an exchange or return within 7 days from the date you picked up the product.

Procedures

To request an exchange or return, please contact us for instructions. After confirmation, we'll provide you with a tracking code for your return. - Follow the instructions to ensure proper processing.

Defective Products

If you receive a defective or damaged product, please contact us immediately so we can resolve the situation as best we can.

Refunds

Refunds will be processed once we receive and verify the condition of the returned product. The amount will be refunded in the same form as the original payment, within a reasonable timeframe.

Exceptions

Some products or situations may not be covered by this return and refund policy. Contact us for more information.

Contact

For any questions or additional support, please email us at suporte@buttenshop.com. We're here to help.

Customer service

Opening hours: Mon to Fri, 8am to 5pm.
Contact: +55 (48) 984515444
Email: support@buttenshop.com
Address: Av. President Nereu Ramos, 1055, Apt. 602, Campinas, 88.101-410. São José-SC.
CNPJ: 60.756.423/0001-68